Cloud Blvd. accepts all major credit cards. Any orders placed through PayPal will be shipped to the address registered with PayPal, as such, please ensure your details are correct with PayPal.
We currently only offer shipping to locations within Australia. Orders are all shipped using Australia Post Express, which means your goodies will arrive to you approximately 1-2 business days after receiving your dispatch notification.
There is a flat rate of $13 for all orders less than $100. Free shipping is available for orders more than $100
Once your goods have been dispatched, you will receive an email with a tracking number (please check your spam/junk folder for your email in case it is treated as such). Please note your order can take a few hours to become available for tracking after you receive this number.
Orders will only be processed on business days (Monday-Friday) within 48 hours.
Once your parcel has left our warehouse, it is the property of Australia Post. If your parcel does not reach you within our delivery time, we will do our best to track and find your parcel for you. Contact us at firstname.lastname@example.org if you experience any delays.
Please ensure that the postal address provided at checkout is your correct address, as we take no responsibility if you do not receive your item due to providing us with an incorrect address.
Please choose carefully as for hygiene purposes and the nature of our garments, we cannot accept returns, offer store credit or offer an exchange/refund policy for change of mind or wrong decision (because um…yucky!). Change of mind includes instances where a style did not suit you, did not fit how you wanted or expected it to and any reason other than where our returns team assess an item as faulty. With that said, we do want you to love your product as much as we do so if you have any enquiries, feel free to contact us!
We always try our best to ensure the product you receive is in the best condition and always undertake a thorough check of your garment before it is sent to you. However, if you do receive an item which you believe has a manufacturing fault, shoot us an email at email@example.com with clear photos of the fault(s) and include your order number in the subject line. We will assess and get back to you as soon as possible. Please note that if the item is faulty, we can only help you exchange for the exact item. If you need further help, please leave us a message in the chat box or contact our Enquiries team at firstname.lastname@example.org.
Just keep in mind the following for any exchanges:
*Original tags still attached *Unworn, unwashed or otherwise unused *Unstained and unperfumed *In its clear poly bag
If the item for exchange does not fulfil the above criteria (e.g. tag cut off), the item will not be accepted, and will be returned to the customer. N/B: Customers are responsible for shipping and handling charges for any returns/exchanges.