FAQs

Sizing & Product
How do I choose my Cloud Blvd size?

Each product page includes a size guide above the Add to Cart button. For bras and other styles with cup-based sizing, open the Size Chart Calculator and enter your usual band and cup size to see your recommended Cloud Blvd size.

Please also review the Size & Fit notes on the product page, as fit can vary between styles. Where a set offers separate size selectors, you can choose the size of each piece individually.

If you would like personalised advice, our stylists are available through the live chat on our website.
Will a Sold-Out Item be Restocked

Some sold-out styles and sizes may be restocked, although availability and timing cannot be guaranteed.

Please contact our team at online@cloudblvd.com.au with the product name, colour and size you are looking for. If a restock is planned, we can add you to the relevant back-in-stock notification list and notify you when it becomes available.
How do I care for my Cloud Blvd lingerie?

Always check the care label on your garment before washing. We generally recommend cold hand washing with a small amount of gentle detergent and washing similar colours together.

Do not machine wash, soak, wring, press, bleach or tumble dry. Lay your lingerie flat on a towel to dry in a shaded area away from direct sunlight.

For detailed instructions, please visit our tailored Care Guide on each product page.
Orders & Payments
What payment methods can I use?

Cloud Blvd accepts a range of secure payment methods to make checkout simple and flexible. Available payment options include Visa, Mastercard, American Express, PayPal, Union Pay, JCB, Afterpay, Apple Pay, Google Pay, and Shop Pay.

All payments are processed securely, and your payment information is encrypted during checkout for added security. If you experience any issues while processing your payment, please contact our online team at online@cloudblvd.com.au
Can I change my address, size, email or delivery method after ordering?

If you need to update your order, please contact our team at online@cloudblvd.com.au as soon as possible. Include your order number and the changes you would like to make.

While we will always do our best to assist, changes cannot be guaranteed once an order has been processed or dispatched and are subject to stock availability. If your order has already been dispatched, you may be able to manage certain delivery preferences directly with the carrier using your tracking link.
Do you offer a welcome discount?

Yes. New customers can receive 10% off their first order by signing up to the email newsletter. Once subscribed, your welcome code can be applied at checkout on eligible orders.

To join, simply enter your email via our newsletter sign-up form and your discount code will be sent directly to your inbox.
Shipping & Delivery
How much does shipping cost?

Shipping costs and complimentary shipping thresholds vary by destination. Your applicable shipping rate will be displayed at checkout, and our current rates and delivery estimates are available on our Shipping & Delivery page.

Complimentary shipping eligibility is calculated using your order subtotal after discounts have been applied and before shipping charges.
How long will it take to receive my order?

Orders are typically processed and dispatched within 1–2 business days. Australian orders are sent via Australia Post Express, with an estimated delivery time of 1–3 business days after dispatch. International delivery estimates vary by destination.

Processing and delivery estimates exclude weekends and public holidays and may be longer during promotional periods or collection launches.

For full shipping information, please visit our Shipping & Delivery page.
Do you offer express shipping?

Yes. Australian orders are sent via Australia Post Express, while international orders are sent via DHL Express where available.

Shipping fees and complimentary shipping thresholds vary by destination. For current rates and eligibility, please visit our Shipping & Delivery page.
How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
If you have not received your tracking details, please contact our team at online@cloudblvd.com.au
Do you ship internationally?

Yes. Cloud Blvd ships to most international destinations where shipping services are available. Shipping rates and estimated delivery times are calculated at checkout based on your location.
Do you offer discreet packaging?

Yes. All Cloud Blvd orders are shipped in discreet packaging without visible product details on the exterior parcel.
Will I have to pay international duties or taxes?

International orders may be subject to import duties, taxes or customs fees imposed by the destination country. These charges are not included at checkout and are the responsibility of the recipient.

If the applicable charges are not paid, the parcel may be returned and associated costs may be deducted from your refund. Customs delays are outside our control.

For full details, please visit our Shipping & Delivery page.
My parcel is marked as delivered, but I cannot find it. What should I do?

Please check the tracking information, any available delivery photo, safe locations around your property, and with household members, neighbours, reception or your local collection point.

If you still cannot locate your parcel, contact us at online@cloudblvd.com.au with your order number and tracking number. We will review the delivery information and assist with a carrier investigation where appropriate.
Returns & Exchanges
What is your return policy?

Cloud Blvd accepts returns on eligible items within 30 days of delivery, provided items are returned unworn, in original condition, and with tags attached.

For full return eligibility and policy details, please visit our Returns & Exchanges policy page.
How do I start a return?

To begin your return, please submit your request through our Returns Portal using your order number and email associated with your purchase.

For full return instructions, please visit our Returns & Exchanges Policy page.
Do you offer exchanges?

Eligible items may be exchanged through our Returns Portal, subject to product eligibility and stock availability. Standard and Instant Exchange options will be displayed in the portal where available.

For full exchange information, please visit our Returns & Exchanges policy page.
What is Checkout+ ?

Checkout+ is optional return-shipping coverage available for a fee at checkout. If purchased, it covers the cost of one return label per order for eligible change-of-mind returns lodged within 30 days of delivery.

Checkout+ covers return shipping only. It does not change which products are eligible for return or make Sale items, bottoms, hosiery, bodysuits or other hygiene-excluded items returnable.

For full return eligibility, please visit our Returns & Exchanges policy page.
Can I return sale items?

Items expressly marked Sale are not eligible for a change-of-mind return, exchange or store credit.

A promotional discount applied to an otherwise full-price item does not automatically make it a Sale item. These items may be returned if they otherwise meet our return conditions, although the promotional discount and return value may be recalculated.

This does not affect your rights where an item is faulty, damaged or incorrectly supplied.

For full return eligibility, please visit our Returns & Exchanges policy page.
What should I do if my item is faulty, damaged or incorrect?

Please submit a request through our Returns Portal as soon as possible. Include your order number, a brief description of the issue and clear photographs of the item.

Our team will assess your request and provide an appropriate remedy in accordance with the Australian Consumer Law. You do not need Checkout+ for a faulty, damaged or incorrectly supplied item.

For full return eligibility, please visit our Returns & Exchanges policy page.
Can I return only part of a lingerie set?

Yes. Eligible items from a lingerie set can be returned individually through our Returns Portal. Select only the item or items you wish to return and follow the prompts.

All returned items must meet our return eligibility requirements. If the set was purchased with a bundle, multi-buy or promotional discount, the return value may be recalculated.

For full return eligibility, please visit our Returns & Exchanges policy page.
Can I return only part of a lingerie set?

Yes. Eligible items from a lingerie set can be returned individually through our Returns Portal. Select only the item or items you wish to return and follow the prompts.

All returned items must meet our return eligibility requirements. If the set was purchased with a bundle, multi-buy or promotional discount, the return value may be recalculated.

For full return eligibility, please visit our Returns & Exchanges policy page.
When will my return or store credit be processed?

Once your return has been delivered to our warehouse, please allow up to seven business days for our team to inspect and process it.

Once your return has been approved, your store credit or other applicable return outcome will be issued and you will receive confirmation by email.

For full return eligibility, please visit our Returns & Exchanges policy page.
Can I return an online purchase at the QVB boutique?

No. Online change-of-mind returns and exchanges cannot be processed at our QVB boutique. Please lodge your request through our Returns Portal and return your item using the instructions provided.

If your online purchase is faulty, damaged or incorrect, please submit a request through the Returns Portal or contact us at online@cloudblvd.com.au.