Shipping & Delivery
Find information on order processing times, delivery estimates, discreet packaging, international shipping, customs duties, and parcel tracking for Cloud Blvd orders.
Shipping Rates & Delivery Estimates
| Shipping Location | Standard Delivery Method | Delivery Estimate | Cost (AUD) | Free Shipping Threshold (AUD) |
|---|---|---|---|---|
| Australia | Australia Post Express | 1–3 business days | $13 AUD | Orders over $100 AUD |
| New Zealand | DHL Express | 1–2 business days | $35 AUD | Orders over $300 AUD |
| Europe, UK, USA & Canada | DHL Express | 3–7 business days | $45 AUD | Orders over $350 AUD |
| Rest of the World | DHL Express | 3–7 business days | $60 AUD | Orders over $350 AUD |
Shipping & Delivery FAQs
Does Cloud Blvd ship in discreet packaging?
Yes. All Cloud Blvd orders are shipped in discreet, unbranded packaging with no indication of the contexts on the outside of the parcel. Your order will arrive securely packaged for privacy and discretion.
The sender name on shipping labels is kept minimal and does not reference lingerie products.
Will I have to pay for customs & duties?
All Cloud Blvd orders are shipped from Australia. If you are ordering from outside Australia, your order may be subject to import duties, taxes, or customs fees applied by your local customs authority.
These charges are the responsibility of the recipient and are not included in your order total at checkout. As customs policies vary between countries, we recommend contacting your local customs office for further information regarding potential charges.
We are required by law to declare the full value of all international orders and may include an invoice with your shipment for customs clearance purposes.
Shipping timeframes do not include customs processing delays, which are outside of our control.
What happens if I refuse to pay customs charges?
If an order is refused or returned to us due to unpaid duties or taxes, the order will not be eligible for a full refund.
Once the parcel has been returned to our warehouse, a refund will be issued less:
- Original shipping costs;
- Return shipping fees; and
- A $20 AUD service and handling fee
These charges reflect the costs associated with processing refused international shipments.
How long does order processing take?
Cloud Blvd orders are typically processed and dispatched within 1 to 2 business days.
During promotional periods, collection launches, public holidays and sales events processing times may be slightly longer due to increased order volumes.
Please note that processing times are separate from shipping and delivery timeframes.
My parcel tracking says it has been delivered but I have not received it. What should I do?
All Cloud Blvd orders are shipped using a tracked delivery service with Signature Required where available.
If your tracking shows your parcel as delivered, we recommend first checking with household members, neighbours, reception desks, or your local post office, as parcels may sometimes be left in a safe location or held for collection.
If no one is available at the time of delivery, your parcel may be redirected to a nearby collection point or post office. In some cases, delivery preferences can be managed directly through the courier once tracking has been issued.
If you are still unable to locate your parcel after checking with your local carrier, please contact our customer care team and we will assist where possible.
Please note that Cloud Blvd is not liable for parcels that are lost or stolen after delivery has been confirmed by the shipping carrier.
Where are Cloud Blvd orders shipped from?
All Cloud Blvd orders are dispatched from Sydney, Australia.