***COVID-19 NOTICE AND INFORMATION***
Please expect some delays with all deliveries during this time due to flights being grounded and delays with customs clearances that are constantly changing. Please allow additional time during this period. Unfortunately, these delays are out of our control but we are constantly in contact with our couriers to ensure everything is moving as efficiently as possible. We completely understand that you would love to receive your goodies right away. We kindly ask for your patience and understanding during this time.
Shipping time frames listed do not include customs processing delays (applies to some international orders) which are unfortunately out of our control. Please also note that business days do not include weekends or national public holidays. Above delivery times can change depending on the time of the year, holiday periods, weekends and severe weather.
Once your parcel has left our warehouse, it is the property of either Australia Post or DHL. Cloud Blvd. is not responsible for lost or stolen packages or packages delayed in transit. If your parcel does not reach you within our delivery time, we will do our best to track and find your parcel for you. Contact us at firstname.lastname@example.org if you experience any delays.
Please ensure that the postal address provided at checkout is your correct address, as we take no responsibility if you do not receive your item due to providing us with an incorrect address.
If you experience any difficulties while entering your shipping address during checkout or while you are creating an account, please email email@example.com with your full shipping address and contact phone number before you place your order so that an account can be set up for you.
If a change of address is made directly with your local post office, Australia Post or DHL, Cloud Blvd. will not be held responsible for any lost or misdelivered parcels. Requests for change of address must be made directly with Cloud Blvd prior to your order being shipped.
The shipping cost for orders is non refundable.
All our prices are in Australian Dollars (AUD) and do not include local taxes and import/custom duties for international orders.