Shipping & Delivery
Find information on order processing times, delivery estimates, discreet packaging, international shipping, customs duties, and parcel tracking for Cloud Blvd orders.
Shipping Rates & Delivery Estimates
| Shipping Location | Delivery Method | Delivery Estimate | Cost | Free Shipping Threshold |
|---|---|---|---|---|
| Australia | Australia Post Standard | 3 – 7 business days | $9.95 AUD | Orders of $105 AUD or more |
| Australia | Australia Post Express | 1 – 3 business days | $13 AUD | Orders of $150 AUD or more |
| New Zealand | Australia Post International Standard | 4 – 8 business days | $15 NZD | Orders of $150 NZD or more |
| New Zealand | DHL Express | 1 – 3 business days | $30 NZD | Orders of $350 NZD or more |
| Singapore | DHL Express | 3 – 7 business days | $55 SGD | Orders of $300 SGD or more |
| Europe | DHL Express | 3 – 7 business days | €30 EUR | Orders of €220 EUR or more |
| United Kingdom | DHL Express | 3 – 7 business days | £25 GBP | Orders of £190 GBP or more |
| United States | DHL Express | 3 – 7 business days | $35 USD | Orders of $250 USD or more |
| Canada | DHL Express | 3 – 7 business days | $45 CAD | Orders of $350 CAD or more |
| Rest of the World | DHL Express | 3 – 7 business days | $60 AUD | Orders of $350 AUD or more |
Delivery estimates begin once your order has been dispatched and are stated in business days, excluding weekends and public holidays.
Free shipping eligibility is calculated using the order subtotal after discounts have been applied and before shipping charges.
Australia orders of $150 AUD & New Zealand orders of $350 NZD or more qualify for complimentary Express delivery, which will be automatically applied at checkout.
Click & Collect
Click & Collect is available free of charge from the Cloud Blvd boutique at Queen Victoria Building, Lower Ground 2, Shop 14, 455 George Street, Sydney NSW 2000.
Orders placed before 3:00 pm Sydney time (AEST/AEDT) may be ready for collection the same day, subject to stock availability and store opening hours.
Please wait until you receive a ready-to-collect email before attending the boutique.
Shipping & Delivery FAQs
Does Cloud Blvd ship in discreet packaging?
Yes. All Cloud Blvd orders are shipped in discreet, unbranded packaging with no indication of the contents on the outside of the parcel. Your order will arrive securely packaged for privacy and discretion.
The sender name on shipping labels is kept minimal and does not reference lingerie products.
Will I have to pay for customs & duties?
All Cloud Blvd orders are shipped from Australia. If you are ordering from outside Australia, your order may be subject to import duties, taxes, or customs fees applied by your local customs authority.
These charges are the responsibility of the recipient and are not included in your order total at checkout. As customs policies vary between countries, we recommend contacting your local customs office for further information regarding potential charges.
We are required by law to declare the full value of all international orders and may include an invoice with your shipment for customs clearance purposes.
Shipping timeframes do not include customs processing delays, which are outside of our control.
What happens if I refuse to pay customs charges?
If an international order is refused or returned because duties or taxes remain unpaid, it will not be eligible for a full refund.
Once the parcel has been returned to our warehouse and inspected, any refund will be reduced by:
- The original outbound shipping charges;
- The carrier’s return-to-sender charges; and
- A $20 AUD processing fee representing reasonable administrative handling costs
These charges reflect the costs associated with processing refused international shipments. These deductions will apply to the extent permitted by law.
How long does order processing take?
Cloud Blvd orders are typically processed and dispatched within 0 to 1 business days.
Delivery estimates shown in our Shipping Rates & Delivery Estimates tables begin once your order has been dispatched. Processing and delivery estimates are stated in business days and exclude weekends and public holidays.
During promotional periods, collection launches and sales events, processing times may be slightly longer due to increased order volumes.
How can I track my order?
All Australian and New Zealand Standard and Express orders include tracking. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to follow your delivery.
Australian orders and New Zealand Standard orders can be tracked using the Australia Post tracking link provided in your shipping confirmation email. New Zealand Standard orders may also be tracked through the local postal network following handover.
New Zealand Express and other DHL Express orders can be tracked using the DHL tracking link included in your shipping confirmation email.
My parcel tracking says it has been delivered but I have not received it. What should I do?
All Cloud Blvd orders are shipped using a tracked delivery service with Signature Required where available.
If your tracking shows your parcel as delivered, we recommend first checking with household members, neighbours, reception desks, or your local post office, as parcels may sometimes be left in a safe location or held for collection.
If no one is available at the time of delivery, your parcel may be redirected to a nearby collection point or post office. In some cases, delivery preferences can be managed directly through the courier once tracking has been issued.
If you are still unable to locate your parcel, please contact our customer care team promptly with your order number and tracking number. We will review the delivery information and, where appropriate, raise an enquiry with the carrier.
Any remedy will be assessed having regard to the circumstances and your rights under the Australian Consumer Law. If you authorised the carrier to leave or redirect the parcel, that instruction may affect the carrier’s investigation but does not limit any rights that cannot lawfully be excluded.
Where are Cloud Blvd orders shipped from?
All Cloud Blvd orders are dispatched from Sydney, Australia.
How is the free shipping threshold calculated?
Free shipping eligibility is based on your order subtotal after any discounts have been applied and before shipping charges.
If a discount reduces your order subtotal below the applicable free shipping threshold, the relevant delivery fee will be added at checkout.
Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.