To request a return for store credit, please submit your request via our Returns Portal.

For hygiene reasons and due to the intimate nature of our garments, we are unable to accept returns, issue refunds, or offer exchanges/store credit on hosiery, bottoms, or bodysuits/teddies, unless the item is deemed faulty.

We do not offer refunds or exchanges for change of mind or incorrect size selection. However, we want you to love your purchase! If your item meets our return criteria, we are happy to issue store credit (excluding shipping costs).

Please note:

• Online purchases must be returned via our Returns Portal. We are unable to process returns for online orders in-store.
• In-store purchases are eligible for store credit only in cases of change of mind.
• Intimate items (hosiery, bottoms, bodysuits/teddies) cannot be returned, regardless of whether they were purchased in-store or online, unless deemed faulty.
• Refunds are only provided for faulty or damaged items.
• Gift vouchers are non-returnable.
• Sale items can be returned for a store credit only.

Item/s must have original tags still attached.

• Item/s must be unworn, unwashed or otherwise unused
• Item/s must be unstained and unperfumed
• Item/s must be in its original packaging
• Item/s must be returned to us within 21 days of receiving your order. Any items posted/received after this timeframe may be denied.
• Item/s are not hosiery, bodystocking, bottoms or a bodysuit/teddy

If the item for exchange does not fulfil the above criteria (for example, tag cut off), the item will not be accepted and will be returned to the customer at their own cost.

Due to high demand, we do not offer exchanges as we are unable to guarantee that the item/s will be in stock when we receive your return. Store credit will automatically be issued for any returns (less the cost of shipping) which you can use to purchase a different size or style online. Store credit is valid for 12 months which can be used storewide, online or in store.

We always try our best to ensure the product you receive is in the best condition and always undertake a thorough check of your garment before it is sent to you. However, if you do receive an item which you believe is faulty, lodge a return request by clicking this link here and providing clear photos of the fault(s). We will assess and get back to you as soon as possible. Please note that if the item is deemed faulty, we may reserve the right to repair or replace the item.

If you need further help, please leave us a message in the chat box or contact our Enquiries team at info@cloudblvd.com.au.

Customers are responsible for paying all shipping and handling charges when returning their item/s, unless the item is deemed to be faulty. When you lodge your return through the returns portal, you will be directed to pay for your return label, which can then be printed off. Please take your parcel to your nearest postal drop off location and allow up to 7 business days for your store credit to be issued.

Cloud Blvd is not responsible for any lost or damaged items for returns during transit.

Shipping/handling fees and gift wrapping costs are non-refundable.